Managing your property rentals in Courchevel - A complete guide.
Generating bookings and managing your guests are the two fundamental areas of renting. After you have marketed your property you have to convert enquiries into bookings and manage your guests effectively so you turn them in to repeat clients.
Some owners use an agency and simultaneously generate their own bookings. If you decide to do some of the work yourself, here are some important points to consider.
Before clients make a booking they have lots of questions. Where exactly is the property? How to access the slopes? Is the closest piste suitable for beginners? How close is the property to the town centre? How to get the kids to ski schools? What is there to do when you're not skiing? What facilities do you have e.g. washing machine, dishwasher, entertainment etc?
Before they arrive they have even more questions. Where do I get my lift pass? Best ski hire? Airport transfers? Catering and best restaurants? Any events they should go to? best ski run?
Answering these questions can be good fun and fulfilling. However, it is very time consuming.
Then you have to get the property ready for their arrival. You have to find out what beds to make up and liaise with your cleaner. Prepare and send an arrival pack with directions and access information. Once they arrive you will need to be on hand to help guide the guests through the front door. Often they forget their instructions or are too excited to read! This can also be difficult if you have taken a booking from foreign clients which will happen through the main booking platforms available to owners.
Once they are settled you need to ensure that they are having a good time and remind them to report any issues. To ensure your guests have the best experience, you need to be contactable at all times and get issues resolved as they arise. We have had leaks to fix on New Year, electrical issues at Christmas, and received calls at midnight about broken stoves. Most owners don’t want this hassle and it can be impossible to manage remotely.
Once the guests leave you need to ensure your property isn’t damaged, the best way to do that is to get your cleaner to check when they are preparing it for new guests. If there is any damage you need evidence and an invoice for the repair to legally charge the clients. Again getting the issues resolved remotely can be a hassle.
Gathering feedback is really important, many people leave reviews on the booking platform but valuable feedback you can learn from can often be more of a challenge.We leave forms so people can jot things down over the course of their stay. We often pick up on things that are really cheap but they are the touches that make people want to return.